Customer Service
Effective Date: 09/24/2024
At SPANK, we are dedicated to providing our customers with the highest level of service. Our goal is to ensure your satisfaction with our products and your overall experience. This Customer Service Policy outlines our commitment to you and the standards we uphold.
1. Customer Support
Contact Information:
Our customer service team is available to assist you with any questions, concerns, or feedback. You can reach us via:
- Email: spankfunnel@gmail.com
- Phone: 2028671114
- Mail: 1200 ETON COURT NW, STE 204 #124 WASHINGTON, District of Columbia 20007
Hours of Operation:
Our customer service team is available [insert hours of operation, e.g., Monday to Friday, 9 AM to 5 PM EST].
2. Order Processing
Order Confirmation:
Once you place an order, you will receive a confirmation email detailing your purchase. If you do not receive this email within a few hours, please check your spam folder or contact us for assistance.
Shipping Information:
We aim to process and ship orders within [insert timeframe, e.g., 1-3 business days]. You will receive a tracking number via email once your order has shipped.
3. Returns and Exchanges
Return Policy:
No Returns
Exchanges:
Exchanges can be made for items that are defective or damaged during shipping. Please notify us within [insert timeframe, e.g., 7 days] of receiving a damaged item.
4. Customer Feedback
We welcome and encourage feedback from our customers. Your insights help us improve our products and services. If you have suggestions or comments, please reach out to us via email or through our website's feedback form.
5. Complaints and Resolution
If you experience any issues with our products or services, please contact us directly. We strive to resolve any complaints promptly and fairly. Our goal is to ensure your concerns are addressed to your satisfaction.
6. Confidentiality and Privacy
We respect your privacy and ensure that all personal information is handled in accordance with our Privacy Policy. We will not share your information with third parties without your consent, except as necessary to fulfill your order.
7. Policy Changes
SPANK reserves the right to modify this Customer Service Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically for updates.
8. Commitment to Quality
At SPANK, we take pride in our products and our commitment to quality. If you have any concerns regarding product quality, please let us know so we can address them.