Refund policy
Effective Date: 09/24/2024
At SPANK, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
Returns:
We accept returns on unused and unopened products within 30 days of the delivery date. To qualify for a refund, items must be in their original packaging and condition.
Exempt Products:
For health and safety reasons, we cannot accept returns on opened or used tobacco products. Please check your order carefully before opening.
2. How to Request a Refund
If you wish to initiate a return, please follow these steps:
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Contact Us: Email our customer service team at support@spankdc.net] or call us at (202)-867-1114 within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
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Return Instructions: We will provide you with return instructions and a return authorization number (RAN). Please do not send products back without this authorization.
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Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective or damaged item. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5-10 business days.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions for a replacement or refund. You will not be responsible for return shipping in this case.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange a product, please follow the return process above and place a new order for the desired item.
6. Policy Changes
SPANK reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically for updates.
7. Contact Us
For any questions regarding our refund policy or to initiate a return, please contact us:
SPANK
607 Keefer Pl NW Washington Dc 20010
spankfunnel@gmail.com
(202)-867-1114